About our Terms
- These Terms explain how you may use this website (the Site) which is provided by us free ofcharge.
- References in these Terms to the Site includes the following website: www.siellabeauty.com
- You should read these Terms carefully before using the Site.
- By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
- If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
- If you have any questions about the Site, please contact us by: e-mail email@example.com , eg, Sunday to Saturday: 9 am to 6 pm, or
- Acceptable use policy: means the policy, which governs your permitted use of the Site;
- Content: means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
- Online terms and conditions for the supply of products: means the terms and conditions which will apply to you ordering Products using the Site;
- Site Terms: has the meaning given to it in clause 1; also these terms and conditions of use as updated from time to time under clause 3;
- Unwanted Submission: has the meaning given to it in clause 7; means the person accessing or using the Site or its Content (and your shall have the same meaning).
Using the Site
You agree that you are solely responsible for:
- all costs and expenses you may incur in relation to your use of the Site; and
- keeping your password and other account details confidential.
- As a condition of your use of the Site, you agree to comply with our Acceptable use policy and our Online terms and conditions for the supply of Products, where applicable.
- We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
Your privacy and personal information
Ordering Products from us
Below, we set out how a legally binding terms between you and us is made.
Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
- When you place your order at the end of the online checkout process (eg. when you click on the (‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
- We may contact you to say that we do not accept your order. This is typically for the following reasons:We cannot authorise your payment;You are not allowed to buy the Products from us;We are not allowed to sell the Products to you;You have ordered too many Products; orThere has been a mistake on the pricing or description of the Products.
- We will only accept your order when we email you to confirm this (Confirmation Email). At this point:A legally binding contract will be in place between you and us; andWe will dispatch the Products to you.
- If you are under the age of 18 you may not buy any Products from the site because you are too young.
Return & Exchanges
Returns or exchanges are not permitted. We only replace items if they are defective or damaged. In such a case, you need to exchange it for the same item, send us an email at
Ownership, use and intellectual property rights
- The Site and all intellectual property rights in it including but not limited to any Content are owned by us Nova Company Ltd and licensed to OKIO Cosmetics Trading L.L.C, Intellectual property rights mean the rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms.
- Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
- Siella is our trademark. Other trademarks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
Submitting information to the Site
- While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
- We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
Accuracy of information and availability of the Site
- While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
- We may suspend or terminate operation of the Site at any time as we see fit.
- Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
- While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
Hyperlinks and third-party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third party site.
Limitation on our liability
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
- were not foreseeable to you and us when these Terms were formed; or
- that were not caused by any breach on our part;
- business losses; and
- losses to non-consumers.
Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
These Terms are dated 1st of December 2019. No changes to these Terms are valid or have any effect unless agreed by us in writing, we reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
- We will try to resolve any disputes with you quickly and efficiently.
- If you are unhappy with us, please contact us as soon as possible.
- If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you; and
- If you want to take court proceedings, the relevant courts of the United Arab Emirates will have exclusive jurisdiction in relation to these Terms.
- Relevant United Arab Emirates law will apply to these Terms.